FAQs - Botin smart technology (Guangdong) Co., Ltd.
Is your company a trading company or factory?Are you reliable?

We are a factory established in Guangdong,with professional marketing team. We are a comprehensive industry and trade company. Our company has more than 18 years of manufacturing experience. Familiar with trade terms. At the same time, we have obtained TÜV certification,CE, FCC, ROHS certification.

What's the MOQ?

We have the lowest MOQ in the market. Even 1pc is acceptable. The more you order, the better the price will be. Pls contact us for more details.

Could you make OEM/ODM order?

Yes. We provide OEM&ODM service for customers. We have strong technical team. Supporting customized logo, packaging box, manual and software language.

How do you ship the goods?

Normally we ship by DHL, UPS, TNT, FedEx etc.Fast transit time & Low cost is the first priority. We will choose the most suitable shipping way for our customers.For bulk orders, we have long-term cooperation shipping forwarder with competitive price.

What is the delivery time?

For sample orders, we can ship the goods within 5 days. For bulk orders, we can ship in 10 working days.

Which warranty conditions do you have?

Within one year, we provide free replacement of some parts except man-made damage. For order quantity more than 100pieces, we provide 1% free spare parts.

Which payment can be accepted?

T/T,Western Union,Paypal,L/C etc.

Does the order amount need to be paid in a lump sum?

For bulk orders, 30% deposit and balance before shipment, all by T/T.

Can l pay by L/C?

lf you insist on it, 100% L/C at sight is acceptable, and total price plus 1% cost up as bank charge.

What is the MOQ that can be customized?

Logo can be customized for 10 pcs, lC card can be customized for 100 pcs, and packaging box and manuals in different languages can be customized for 500 pcs.